Warranty Information ...

Limited Residential Structural Warranty

Limited Residential Subfloor Bond Warranty

Limited Residential Finish Warranty

Warranty Disclaimers

Floor Care and Maintenance

Warranty Process

Commercial Guide

Limited Residential Flooring Warranties

The true essence of the American home is captured in the time-honored choice of quality hardwood flooring. While job-site-finished floors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger engineered wood floors made by Anderson Hardwood Floors*. Anderson's hardwood floors are manufactured to exceed industry grade standards (ANSI/HPVA LF 2002).

We at Anderson not only build more durable floors, but we can also offer you more choices in species and construction. These include oak, pecan, hickory, beech, pine, maple and elm, in 2 1/4", 3", 5" widths and 3/8" and 1/2" thickness. We also back up your investment with a complete line of warranties. These products and warranties allow you to choose the floor that is right for you, your lifestyle and your budget.

While quality products and warranties are extremely important, proper installation and maintenance of your new Anderson floor are also essential to ensure years of enjoyment.

*Standard Plywoods, Inc., d/b/a Anderson Hardwood Floors ("Anderson Hardwood Floors", or "Anderson").

Please Read the Following Carefully...

The following contains all of the warranty and maintenance information, plus common sense warranty exclusions, that you'll need to know to maintain your warranties and to keep your new Anderson Hardwood floor looking beautiful for years to come.

ANY WARRANTIES WHICH MAY ARISE OUT OF THIS SALE IN ADDITION TO THE LIMITED WARRANTIES DESCRIBED BELOW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR DESCRIBED BELOW (TWENTY YEARS ON RHINOTUFF AND MOUNTAIN; TEN YEARS ON FREEDOM FLOORS; THREE YEARS ON SPECIAL SERIES FLOORS AND ONE YEAR FOR WHITE FINISHED FLOORS SUCH AS ARCTIC FINISHES). SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SEE "WARRANTY DISCLAIMERS" SECTION FOR ADDITIONAL INFORMATION.

Who is Covered Under the Warranties?

These warranties apply to you only if you: (1) are the original consumer purchaser of any Anderson hard-wood floor graded "First Quality" or "Special Series"*; (2) have paid in full for your hardwood floor, including installation; and (3) have purchased the hardwood floor for your own personal residential use and not for resale. These warranties ARE NOT transferable or assignable and they DO NOT apply to nonresidential, rental or commercial purchases/installations.

*One or more of the following limited warranties may not apply to certain specific product grades. Be sure to carefully read and examine the terms of each limited warranty in order to determine whether the product you are purchasing is covered.

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LIMITED RESIDENTIAL STRUCTURAL WARRANTY
(VARIED DURATION ACCORDING TO PRODUCT PURCHASE)

Every Anderson hardwood floor is manufactured using our exclusive engineered process. This process permanently locks the plies together to deliver more dimensional stability and split resistance than ordinary solid oak lumber.

In the event that the plies should separate due to glue-bond failure, or in the event that the flooring should buckle, warp or twist in a normally maintained humidity range of 40%-70%, Anderson Hardwood Floors will, at our option, either: (1) repair the defective plank(s); (2) replace the defective plank(s); or (3) refund the purchase price (as further defined below). This is the sole and exclusive remedy under this limited warranty (see below for further details).

This limited warranty is effective for the period listed below based upon the product purchased:

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LIMITED RESIDENTIAL SUBFLOOR BOND WARRANTY
(VARIED DURATION ACCORDING TO PRODUCT PURCHASED) (Does Not Apply to Special Series Floors)

Not only do we have one of the most structurally sound floors available, our installation products are also constructed to meet the highest degree of performance.

Anderson will warrant against subfloor adhesive-bond("glue-bond") failure; i.e., your hardwood floor releasing from the subfloor due to glue-bond failure caused by hydrostatic moisture migrating from beneath the subfloor, ONLY under the following conditions: (1) at the time your Anderson hardwood flooring was installed, the subfloor was visually dry and had no prior history of moisture problems; (2) your Anderson hardwood flooring was installed by a professional installer according to our installation instructions (which are included with our purchase package), using either Anderson Duck Glue™ adhesive or an Anderson-approved equivalent; and (3) ONLY if glue-bond failure occurs as the direct result of hydrostatic moisture migration from beneath the subfloor.

If the planks should release from the subfloor under the above-stated conditions, Anderson Hardwood Floors will, at our option, either (1) repair the defective plank(s), ONE TIME ONLY; (2) replace the defective plank(s), ONE TIME ONLY; or (3) refund the purchase price (as further defined below). This is the sole and exclusive remedy under this limited warranty (see below for further details).

Anderson will ONLY be obligated under this warranty if testing approved by Anderson conclusively proves that the glue-bond failure resulted directly from hydrostatic moisture migration from beneath the subfloor; Anderson will NOT be obligated if testing conclusively proves that the moisture came from any other source (including but not limited to plumbing leaks, flooding, rain, landscape watering/irrigation, wet- or damp-mopping, or other causes listed herein).

This limited warranty covers ONLY glue-bond failure; it DOES NOT cover damage to the hardwood flooring caused by sub-floor moisture migration or by any other cause. In extreme cases of subfloor moisture, some wood planks may mildew or discolor. This is NOT a manufacturing defect and is therefore NOT covered by this LIMITED warranty.

If the subfloor moisture migration occurs a second time, Anderson will conclude that the problem is specific to the site and/or was caused by improper installation. Any damage resulting from these causes is NOT covered under this limited warranty.

This limited warranty is effective for Freedom, RhinoTuff, and Mountain Floors for as long as you own your floor as defined under the "WHO IS COVERED UNDER THE WARRANTIES?" section above. Special Series Floors are not warranted.

INSTALLATION METHODS

**Use ONLY Anderson-approved Nailers, Staplers, and Fasteners. See our installation instructions for additional information.

SPECIAL NOTE: WARRANTY LIMITATIONS FOR STAPLE-DOWN OR NAIL-DOWN INSTALLATIONS (APPLIES TO ALL WARRANTIES UNDER WHICH ANDERSON HARDWOOD FLOORS IS OR MAY BE OBLIGATED).

Our products are not warranted against squeaking, popping or crackling when using staple-down or nail-down installation methods. Some squeaking, popping or crackling is possible when using staple-down or nail-down installation methods. Anderson hardwood floors are NOT warranted against these occurrences UNLESS the tongue or groove is found to be manufactured out of specification. The possibility of squeaking, popping or crackling may be aggravated in arid areas or in extremely dry conditions. In addition, Anderson Hardwood Floors does not warrant against staple or nail pullout from the subfloor.

SUBFLOOR MOISTURE DAMAGE LIMITED WARRANTY
(Does Not Apply to Special Series Floors, See SUBFLOOR ADHESIVE BOND LIMITED WARRANTY above)

Anderson offers a solution to moisture emission problems that are always a concern with concrete subfloors. Anderson Duck Seal™, used in conjunction with Anderson Duck Glue™, offers a moisture reduction system second to none and is highly recommended for most grades of flooring.

Anderson will warrant against damage to your hardwood flooring, such as delamination, discoloration, twisting, gapping, warping or buckling due to subfloor moisture migration, under the following conditions: (1) when Anderson Duck Seal™ or an Anderson-approved equivalent is applied by a certified Duck Seal™ installer, in accordance with all label directions, and is used in conjunction with Anderson Duck Glue™ or an Anderson-approved equivalent; and (2) when your hardwood flooring is installed by a professional installer in accordance with Anderson's installation instructions (which are included with your purchase package). In the event of damage to the hardwood flooring due to subfloor moisture transmission caused by seal failure when the above-stated conditions are met, Anderson will, at our option, either: (1) repair the defective plank(s); (2) replace the defective plank(s); or (3) refund the purchase price (as further defined below). This is the sole and exclusive remedy under this limited warranty (see below for further details).

This limited warranty is effective for Freedom, RhinoTuff and Mountain Floors for as long as you own your floor as defined under the "WHO IS COVERED UNDER THE WARRANTIES?" section above. Special Series Floors are not warranted.

Anderson cannot be certain of compatibility of other seals and adhesives other than the compatibility of Anderson Duck Seal™ with Anderson Duck Glue™ adhesive. In addition, Anderson cannot warrant the performance of other manufacturers flooring products. Under no circumstances shall Anderson Hardwood Floors be held responsible, under any of these warranties or under any other express or implied warranty, for any defects or damage caused by other flooring products. Contact 1-800-263-7272 for information about the compatibility of these and other products with other flooring, and for any warranty coverage that may be available from the manufacturer of Anderson Duck Seal™

BE AWARE THAT Cracks in the concrete subfloor MUST be repaired AFTER application of Anderson Duck Seal™ or Anderson-approved equivalent. Migration of water through cracks in the concrete will void these warranties. Also, moisture from above or flooding of the surface of the hardwood flooring is NOT covered under these warranties.

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LIMITED RESIDENTIAL FINISH WARRANTY
(VARIED DURATION ACCORDING TO PRODUCT PURCHASED)

Our no-wax, factory-applied finishes-RhinoPoly Finish with Luster-Lock and Freedom Finish with Luster-Lock-make hardwood floor installations fast and easy. Every plank is ready to install right out of the carton. There is no need for sanding or staining. With our UV-cured Luster-Lock finish you gain the assurance of unmatched durability and wearability.

Anderson will warrant, under normal residential conditions, and providing that Anderson's maintenance guidelines are strictly followed, that the finish will not wear through or peel off of the hardwood flooring.

In the event that the finish wears through or peels off of the hardwood flooring, Anderson will, at our option, either: (1) replace the affected plank(s); (2) recoat the affected area; or (3) refund the purchase price, for the affected area ONLY, prorated over the remaining life of this limited warranty. This is the sole and exclusive remedy under this limited warranty (see below for further details). If Anderson elects to refund the purchase price, the base purchase price (from which any prorata calculations shall be made) shall be the amount you originally paid for the flooring, as shown on your original invoice, which invoice you are required to produce. If you are unable to produce your invoice, Anderson will use its standard pricing tables to determine the base purchase price. NOTE that the refund amount DOES NOT include any cost incurred for removal/replacement of cabinets, appliances or other fixtures. NOTE ALSO that this limited warranty extends only for defects that cover at least 10% of the surface area of the installed flooring.

PLEASE REFER BELOW TO WARRANTY EXCLUSIONS: Recoating and Finishing Alterations regarding specific exclusions for this limited warranty as to any finish or non-factory-applied finish (finishes applied by the owner or installer). In addition, REFER BELOW TO WARRANTY EXCLUSIONS: "Improper Maintenance" regarding specific exclusions for this limited warranty as to improper maintenance.

This limited warranty is effective for the period listed below based upon the product grade and color purchased:

NOTE: Gloss Reduction and Scratches in the finish are not considered surface wear and ARE NOT covered under this warranty.

PLEASE NOTE THAT OUR WHITE COLORS, MAPLE, ELM AND PINE FLOORS REQUIRE EXTRA CARE. White colors will show dirt and require more frequent maintenance than dark colors. Maple, Elm and Pine are inherently smooth wood and will show scratches and dents more readily than Oak or Pecan. You should consider these factors when making your flooring selection.

Special Series (Character Grade)
Warranty Information

Anderson Hardwood Floors manufactures its product to exceed industry standards (ANSI/HPVA LF 2002). These standards for Character Grade product ensure you of a serviceable floor in our Special Series. Varying sound wood characteristics are permitted in Anderson Hardwood Floors Special Series; e.g., burls, checks, discoloration, filling, sound knots, rough grain, mineral streaks and worm holes, which are all considered acceptable character marks. Average cutting waste is 7%.

Note: All warranty exclusions, disclaimers and limitations, including the available remedies, stated throughout this booklet apply to Special Series.

Anderson takes the environment seriously. Anderson supports the Best Management Practices (BMP's) for timber harvesting. Our environmental goals include: wildlife preservation, forest regeneration, limiting soil erosion and making the most efficient use of all our raw materials. Upon receiving your warranty registration, Anderson will plant a hardwood tree in one of America's Heritage Forests through the Hardwood Forestry Fund. Other flooring manufacturers such as carpet and sheet vinyl companies cannot guarantee that they renew the resources from which their products are made. Wood is the only natural, renewable resource in the flooring industry.

REGISTER YOUR FLOOR (Click here to register online)

Please take time to completely fill out the warranty registration card and return it to Anderson Hardwood Floors at the address listed on the card. In the alternative, you may provide this information to us online by going to warranty registration. You must provide this registration information through one of the above methods within sixty days from the date of purchase in order to get coverage under any of these warranties; in other words, registration is a condition precedent to coverage under these warranties. PLEASE ALSO NOTE that in order to make any claim under these warranties, evidence of the following must be presented to Anderson: (1) proof of purchase, including purchase date and the identity of the original purchaser; and (2) installation location. Without such proof, NO WARRANTY COVERAGE WILL APPLY.

ANDERSON'S CURATIVE ACTIONS/REMEDIES

Anderson has gone to great lengths to provide a quality product of lasting value and beauty. Our warranties are based upon commonsense principles for use and care of wood products and are consistent with HPVA standards for laminated wood flooring (Tables 2 & 3 and appendix section A4).

INCLUDED IN THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE FOR THESE WARRANTIES. NOTHING STATED IN THIS SECTION ("ANDERSON'S CURATIVE ACTIONS/REMEDIES") IS INTENDED TO MODIFY, LIMIT OR EXPAND THE SPECIFICALLY LISTED REMEDIES UNDER THESE LIMITED WARRANTIES. IF, HOWEVER, YOU ARE FOUND TO BE ENTITLED TO COVERAGE UNDER ANY WARRANTY, EXPRESS OR IMPLIED, IN ADDITION TO THOSE SPECIFICALLY LISTED ABOVE, AND YOU CAN PROVE THAT ANDERSON BREACHED SUCH WARRANTY, THEN YOUR SOLE AND EXCLUSIVE REMEDY (SEE BELOW) FOR ANY PROVEN BREACH IS EITHER (AT THE OPTION OF ANDERSON HARDWOOD FLOORS): (1) REPAIR THE DEFECTIVE PLANK(S); (2) REPLACEMENT OF THE DEFECTIVE PLANK(S); OR (3) REFUND THE PURCHASE PRICE (AS FURTHER DEFINED BELOW).

NOTE: Cabinets and other built-in appliances should be installed PRIOR to the installation of the hardwood flooring. They should NOT be installed on top of the hardwood flooring. Pre-finished hardwood floors should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives and other materials.

"SOLE AND EXCLUSIVE REMEDY"

IF THE REMEDY ANDERSON SELECTS IS FOUND TO FAIL IN ITS ESSENTIAL PURPOSE, THEN ANY FURTHER REMEDY TO WHICH YOU MAY BE ENTITLED IS SOLELY AND EXCLUSIVELY LIMITED TO ONE OF THE REMAINING REMEDIES (OF THE THREE OPTIONS DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH SHALL BE CHOSEN BY ANDERSON.

DEFINITION OF "REFUND OF THE PURCHASE PRICE"

UNLESS DEFINED ELSEWHERE (E.G., SEE DEFINITION IN SECTION ENTITLED "LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR", THE TERM "REFUND OF THE PURCHASE PRICE" SHALL MEAN THE FOLLOWING: THE AMOUNT YOU ORIGINALLY PAID FOR THE FLOORING, AS SHOWN ON YOUR ORIGINAL INVOICE, WHICH INVOICE YOU ARE REQUIRED TO PRODUCE. IF YOU ARE UNABLE TO PRODUCE YOUR ORIGINAL INVOICE, ANDERSON WILL USE ITS STANDARD PRICING TABLES TO DETERMINE THE AMOUNT OF YOUR REFUND. NOTE THAT THE REFUND AMOUNT DOES NOT INCLUDE ANY COST INCURRED FOR REMOVAL/REPLACEMENT OF CABINETS, APPLIANCES OR OTHER FIXTURES.

WARRANTY EXCLUSIONS

Wood is a natural product containing natural variations in color, tone and graining. Anderson cannot warrant against natural variations in color or any other variations, such as mineral streaks, small knots and grain variations from plank to plank. Nor can we warrant against natural variations between samples/models and installed flooring. Any sample or model shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT create a warranty of any kind that the goods you purchased shall conform thereto. Any warranties based on any such sample or model are specifically disclaimed. If you or your installer are not satisfied with your floor prior to installation, simply return the carton(s) to your dealer for a full replacement (accepting or rejecting the shipment must be done on full shipment quantities only, not carton-by-carton or plank-by-plank). The open grain surface of every Anderson plank is finished with a grain filler to reduce the number of areas where dust and dirt can get trapped. This does NOT mean, however, that all planks will have a continuous mirror-like finish on the wood surface. Although there may be some areas where deep graining will be evident, they will be completely covered with finish. Therefore, open graining is not a defect and is NOT warranted unless the finish is missing, exposing unstained, raw wood.

Improper Installation - The floor must be installed according to Anderson's installation guidelines. Detailed installation instructions are included in cartons of Anderson hardwood flooring. Damage caused by improper storage, handling or installation methods invalidates these warranties. Improper preparation of, or deficiencies in, the subfloor/floor joist assembly, including but not limited to excessive floor deflection, uneven or irregular subfloor surface (particularly at joints) or voids in the subfloor, are not covered under these warranties. Check to be certain that the subfloor is within structural and manufacturing requirements. Defects or failures of other manufacturers' products at the subfloor assembly, including but not limited to subfloor material, fasteners, patching compound, adhesives, and other floor coverings (except as provided above in the ANDERSON DUCK GLUE™ ADHESIVE LIMITED WARRANTY and the ANDERSON DUCK SEAL™ LIMITED WARRANTY) will invalidate these warranties. In no event shall Anderson be held responsible for any damage caused to your hardwood flooring by other manufacturers' products, other than as provided above in the ANDERSON DUCK GLUE™ ADHESIVE LIMITED WARRANTY and the ANDERSON DUCK SEAL™ LIMITED WARRANTY. Other items not covered under the warranties include: construction traffic abuse to the surface of the flooring; use of non-recommended nailers, staplers or adhesives; end gapping due to mastic memory or improper seating of planks during installation; squeaking, popping or crackling by any cause other than the mismanufacture of the tongue or groove. (Popping sounds caused by depressions in the subfloor ARE NOT covered under these warranties.)

Improper Maintenance - Floor maintenance must follow the recommendations outlined in this guide. Damage to the flooring such as dents, scratches or dulling of the finish are NOT covered. Wet- or damp-mopping your floor with water or other substances will also invalidate these warranties. In addition, the following are NOT covered under these warranties: use of non-recommended maintenance and floor-care products, including but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon or tung oils; wet- or damp-mopping with water; neglect or abuse of the hardwood floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when moving heavy objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels; pet claws and scratches; falling or dropped objects which can dent or fracture the flooring and finish; and dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic.

HUMIDITY MAP

Light Grey: All Species Okay

White: Humidification Recommended to maintain 40% minimum relative humidity. Pecan, Elm and Hickory not recommended.

Improper Environment - Anderson floors are not warranted against damage caused by manmade or natural disasters, including but not limited to leaking or broken plumbing, landscape watering/irrigation, fire, flood, earthquake, insect infestation or standing water during or after construction. Anderson also does not warrant against: (1) moisture infiltration from sidewalls or from any source other than through the subfloor as stated above under the terms of the limited warranties; (2) normal wearing of the finish in high traffic areas, pivot points and seating areas; or (3) other extraordinary circumstances such as extreme low humidity (below 40% for an extended period of time). In extreme low humidity conditions (below 40%), planks may shrink and cup until the humidity returns to a normal level. Surface checks may also be aggravated by extremely low humidity (below 40%).

Surface Checking - Occasional cracks or checks in the surface of wood due to low relative humidity (dryness) are inherent in all wood products. Anderson research and experience shows that some species of wood are more susceptible to this phenomenon than others. After years of testing Anderson has developed the Arid Reserve Collection especially designed to perform well in locations where the indoor relative humidity drops below 40% for extended periods of time. Those areas are shaded white on the Humidity Map and labeled with the words "Arid Reserve Collection Only". Those species include Maple, Pine, Beech, Patagonian Pecan, Brazilian Oak, Santos Mahogany and Red Oak. All Arid Reserve Collection wood floors are warranted against surface checking in all areas of the United States and Canada. Pecan, Hickory and Elm are not warranted against surface checking in the Arid Reserve geography, but they are warranted against surface checking in the rest of the United States. Warrantable surface checking is defined as cracks in the face of the floor, which are visible from a standing position in more than 10% of the floor. Wet mopping and/or installation over a radiant heated slab will aggravate surface checking and will thus void this warranty.

Recoating and Finish Alterations - Alterations to the finish or non-factory-applied finishes (finishes applied by the owner or installer), including but not limited to refinishing or recoating, are NOT part of the finish warranty stated above and therefore ARE NOT warranted by Anderson Hardwood Floors.

Natural Sunlight - The sun and its UV rays cause the aging of wood and therefore can cause the stain and/or wood to fade and/or change color. This includes any showroom sample/models. Therefore, fading or discoloration due to exposure to sunlight and its UV rays are not covered by these warranties. Use draperies or shades to help block out most of the sun's harmful rays. Samples or models in the showroom may also fade, making an exact match to new flooring impossible. Custom finishing and staining of interior millwork and/or cabinets should be done from the actual floor to be installed, not a showroom sample, if a color and/or gloss match is desired.

Radiant-heated Slabs - Installation over radiant-heating systems is NOT recommended and will void these warranties.

WARRANTY EFFECTIVE DATE

The above warranties become valid and effective only after the following have occurred: (1) payment in full for the flooring and installation; and (2) receipt of your warranty registration information through either the card included in your purchase package or online. (See above in the section entitled "REGISTER YOUR FLOOR".)

NOTE: Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. Prior to installation, dry-lay the floor, blending the planks from several cartons to determine optimum appearance and to detect flaws. Anderson IS NOT responsible for any costs associated with repairing or replacing planks with apparent defects after the floor is installed.

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WARRANTY DISCLAIMERS

ANY WARRANTIES ARISING OUT OF THIS SALE IN ADDITION TO THE ABOVE LIMITED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY FOR RESIDENTIAL FINISH WEAR DESCRIBED ABOVE (TWENTY YEARS ON RHINOTUFF AND Mountain FLOORS; TEN YEARS ON FREEDOM FLOORS; THREE YEARS ON SPECIAL SERIES FLOORS; AND ONE YEAR FOR WHITE FINISHED FLOORS SUCH AS THE ARCTIC FINISH). ANDERSON SHALL NOT BE LIABLE FOR LOSS OF USE OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES OR DAMAGES INCURRED BY THE PURCHASER OR BY ANY OTHER PERSON. FOR ADDITIONAL LIMITATIONS ON WARRANTY REMEDIES, SEE THOSE LIMITATIONS LISTED IN THE SPECIFIC SECTION ON EACH LIMITED WARRANTY, AS WELL AS THE SECTION ABOVE ENTITLED "ANDERSON'S CURATIVE ACTIONS/REMEDIES".

THE REMEDIES AS MORE FULLY DESCRIBED IN THESE WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR ANY BREACH BY ANDERSON THAT YOU CAN PROVE OF THE EXPRESSED AND IMPLIED WARRANTIES ARISING FROM THIS SALE. THE WARRANTIES IN THESE WARRANTIES EXCLUDE CONSEQUENTIAL AND INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO, REMOVAL OR DAMAGE TO MOLDINGS, CABINETS, BUILT-IN APPLIANCES, CARPETING, DRYWALL, WALLPAPER, AND PAINT. THE REMEDIES IN THESE WARRANTIES EXCLUDE ALL RELOCATION COSTS ASSOCIATED WITH ANY REPAIR OR REPLACEMENT OF THE FLOORING. YOU UNDERSTAND AND AGREE THAT ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE SOLELY YOUR RESPONSIBILITY AND ARE EXCLUDED AS A POTENTIAL REMEDY FOR ANY BREACH BY ANDERSON THAT YOU CAN PROVE OF THE EXPRESSED AND IMPLIED WARRANTIES ARISING FROM THIS SALE. FOR FURTHER INFORMATION ON THE SOLE REMEDIES AVAILABLE TO YOU, SEE SECTION ENTITLED "ANDERSON'S CURATIVE ACTIONS/REMEDIES".

SOME STATES DO NOT ALLOW LIMITATIONS ON THE AVAILABLE REMEDIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

UNLESS A STATEMENT MADE IN THIS DOCUMENT IS SPECIFICALLY IDENTIFIED AS A WARRANTY, ANY OTHER STATEMENTS MADE HEREIN, OR BY YOUR SELLER, ARE NOT WARRANTIES AND ARE NOT PART OF THE BASIS OF THE BARGAIN FOR THE SALE OF THE HARDWOOD FLOORS. ANY AND ALL WARRANTIES, EXCEPT THOSE LIMITED WARRANTIES PROVIDED HEREIN, ARE SPECIFICALLY DISCLAIMED AND EXCLUDED.

THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF SOUTH CAROLINA AND ANY APPLICABLE FEDERAL LAWS OF THE UNITED STATES OF AMERICA. ANY ACTION BROUGHT SEEKING THE RESOLUTION OF ANY CONTROVERSY ARISING OUT OF OR RELATING TO ANY WARRANTIES REFERENCED HEREIN SHALL BE BROUGHT IN THE COURTS OF THE STATE OF SOUTH CAROLINA OR IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF SOUTH CAROLINA.

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During the warranty period, should you have any problems with your Anderson hardwood floor, please contact the floor covering dealer who sold the product or the builder who installed it within 30 days from the date the problem occurs. NOTE that these dealers/builders are not authorized to make any decisions regarding warranty coverage or any remedies thereunder; they are merely the means through which you should report any problems to us. NOTE ALSO that Anderson must be given a reasonable opportunity to inspect the floor prior to the determination of any coverage or remedy issue, which shall be no less than thirty (30) days after you report the problem. Your refusal to provide such an opportunity for inspection WILL VOID these warranties. You may also contact Anderson Hardwood Floors directly through E-Mail for additional assistance.

The effective date of this warranty is January 1, 2001.

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FLOOR CARE AND MAINTENANCE

How do I care for my new floor?

Remember, like any floor covering, our real wood floors will show signs of wear over time, depending on the size and lifestyle of your family. By observing a few precautions and setting up a regular cleaning routine and maintenance program, you can expect years of beauty from your Anderson hardwood floor. The following are examples of the reasonable and necessary maintenance you are expected to perform. They are not intended to be an exclusive list.

1. Sweep or vacuum regularly, since built-up grit can damage the surface of the wood. The vacuum head must be a brush or felt type. Be certain the wheels of the vacuum are clean and do not damage the finish. DO NOT USE A VACUUM WITH A BEATER BAR HEAD.

2. Remove spills promptly using a soft cloth and cleaning products recommended by Anderson.

3. NEVER wet-mop, damp-mop, or flood your floor with water or other products. This can severely damage the flooring and will void the warranties. The use of the dry Swiffer® by Procter & Gamble, or other similar product, is highly recommended.

4. The use of Anderson-approved maintenance and floor-care products, including but not limited to BonaX Swedish Formula Hardwood Flooring Cleaner and Basic Coating Squeaky Hardwood Floor Cleaner, is highly recommended.

5. IMPORTANT: Do not use oil soaps, liquid, or paste wax products or other household cleaners that contain lemon oil, tung oil, silicon, or ammonia since these warranties do not cover damage caused by non-recommended products. Use of these and other such products will harm the long-term performance of your floor and may also affect its recoatability.

6. Keep pet's nails trimmed, and paws clean and free of dirt, gravel, grease, oil, and stains.

7. Place protective pads beneath furniture legs and feet to reduce scratches and dents.

8. Use a dolly and protective sheets of plywood when moving heavy objects, furniture, or appliances.

9. Make certain furniture casters are clean and operate properly (a minimum 1" width is recommended).

10. Remove shoes with spiked or damaged heels before walking on floor.

11. Exposure to the sun and its UV rays accelerates the oxidation and aging of wood and fabrics. This causes the stain and/or wood to fade and/or to change color. We recommend that you rearrange rugs and furniture periodically so the floor ages evenly. These warranties do not cover damage from the sun and its UV rays.

12. Use area rugs in heavily traveled areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets.

Daily general maintenance is highly recommended to help keep your real wood floor looking its best.

General Maintenance - Immediately blot up spills or spots with a damp cloth.

Biweekly - Vacuum or sweep your floor.

Monthly - Damp mop floor with Anderson cleaner. Apply the cleaner to a clean, dampened sponge as directed and wipe the surface of your floor. Follow up with a clean, dry terry cloth towel to dry the surface. Never pour cleaner directly onto the floor.

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